Changing How We Operate But Not How We Serve
In the wake of Coronavirus (COVID 19) we are dedicated to taking the necessary precautions to protect the health and safety of our customers and employees.
Effective Monday, March 23, 2020: East Coast Metal Distributors will be limiting access to our showrooms to our associates. We will continue to offer pick up and delivery and are dedicated to helping your business continue to operate smoothly.
We are happy to offer the below ordering methods for your HVAC needs.
METHODS OF ORDERING
- Order Online - Contact your local branch or salesperson to set up an online account. We will also have a support line to assist in setting up your account (Open Monday through Friday, 7:30 AM ET to 4:30 PM ET) at 844.227.9531.
- Call/Email orders to your local branch
- Call/Email orders to your salesperson
- Place your order through one of our multiple ordering methods and let us know your ETA. Ordering Online? Make a note of your ETA in the "Special Instructions" section of checkout.
- We're happy to leave the material outside/on loading dock.
- We suggest ordering and paying online to cut back on social interaction -payment can also be collected curbside when you arrive.
- We will give advance notice of deliveries with estimated ETAs.
- Material will be unloaded at your location or in your warehouse, but we will try to refrain from entering your offices to reduce contact.
Returns: Call ahead to inform your local branch that you are returning material. An associate will meet you outside.
We are here to help you stay safe during this time.
From all of us at East Coast Metal Distributors
"The HVAC Supplier of Choice"