Products
Orders
Locations
Deliveries
Pickup Location
Store Options
Store Options
Payment Options
Changing Order Method
Checking Order Status
Promotions/Rebates
Changing Items in an order
Viewing Order History
Signing In
Warranty
Shipping


Frequently Asked Questions

Ordering

How do I find products on the East Coast website?

We recommend using the search bar at the top of the page.  Simply enter an item name, part number or description. You’ll receive immediate suggestions or a generated results list to help narrow down the search. You can also click on the Product Categories tab for more detailed information.


How do I use the Quick Order option?

Click on the Quick Order button. Type in all or part of the item name, part number or manufacturer’s number. A drop down box with possible matches appears. Click the Add button next to the item to include it on your list. Once your list is complete, you can convert it to an order, or a template (standard order) by clicking on the buttons below the list.

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How do I change my pick up location?

During check out, you can select your current location or change to a different location.

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How can I change the delivery address (jobsite delivery)?

During check out, you’ll be asked whether your order is for pickup or delivery. If delivery is selected, you’ll be asked for the delivery address.  If the is job set up in our system, when you select the job number during order entry, your job address will pull in automatically.  Otherwise, you have the option to add additional delivery addresses.

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What if an item is not available at my pickup location?

If an item is not in stock at your preferred pickup location, please contact us.  Or you may contact the sales center location where you’d like to pick up your order.

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When I change my store I have two options – “Make Preferred Store” and “Select Store.” What is the difference?

The select store option allows you to change locations for the rest of the current session. When you sign in again, your previous “preferred location” is reset.

The “preferred location” is where you normally shop. If you change to another “preferred location” it will override the current setting and will retain the setting until you opt to change it again.

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Why do I receive an error when trying to purchase equipment?

If you receive an error when trying to purchase equipment, it is most likely due to contractual restrictions that limit us from selling HVAC equipment to unauthorized regions, or areas of the country. If you receive this message, please contact us directly via email or phone: 844-227-9531.

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What payment options are available?

For your convenience, you may purchase your items with most major credit cards. If your account currently has a credit line open, you may purchase items that way as well.

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How do I change my order from pickup to delivery?

During checkout, you will be asked if the order is for pickup or delivery. Click the radio button next to delivery. You will be asked for the delivery address and the delivery date. 

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How do I check my order status?

When logged in to your account, you have the ability to view orders to check the order status, backorders, or if your items are ready to be picked up. You will also receive notification emails regarding any order status changes. 

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How do I redeem a promotion/rebate?

To redeem a promotion or rebate, simply add the code into the promo code field during checkout.

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How do I change an item on an order that has already been created?

If you need to change an order after it has been created, please contact customer service. If it is a pickup order, you can also contact the location where the order was placed.

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How do I view my order history?

To view your order history, sign in or register, and click on “My Orders” and “View Order History”.

How do I cancel my order?

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We are confident that you’ll be more than satisfied with your purchase. However, if for any reason you must cancel your order, please contact customer service or the location where the order was placed. If the order was already picked up at the store, please contact the store to cancel the order.

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Account

How do I sign into the East Coast website?

To sign into the East Coast website, you must either register, or link your existing account to an East Coast website account. Click the “Sign In or Register” button in the top right corner of the screen.

  • If you have an East Coast account, click on the “Link Your Account” button and complete the requested information. 
  • For new customers, click on the “Register Now” button and follow the steps to create a new account. 
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How long does it take to activate my account?

Once the sign up process is complete, you will receive an email notification that your account has been activated, or requesting additional information. Please allow a minimum of 24 hours to process the account activation request.

What if I did not receive an account confirmation email?

If you have not received a confirmation email within 24 hours, please check your spam mail box and also add the East Coast website to your contacts. If needed, please contact us.

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What if I forget my username/password?

If you have forgotten your user name or password, click the “Forgot username/password” link under the sign in button. You’ll be prompted to enter your email address.  Your username or password will be sent to the email address listed on the account.

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Warranty

What is the warranty on the equipment I purchased?

Warranty coverage depends on the brand.  Please refer to the specifications tab for the particular item in question.

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Shipping

How do I calculate shipping rates?

During checkout, you’ll be prompted to include the shipping zip code and will receive a calculated shipping cost. Please note that all shipping costs are estimated.

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Where does the East Coast website ship?

We currently ship to the 48 continental US states.

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What type of shipping methods does the East Coast website provide?

We provide ground shipping, 2nd day air, and freight LTL.

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What should I do if my parts or equipment have been damaged from delivery?

We handle these issues on a case by case basis. Please contact us.

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Who should I contact if I received a wrong item?

Please contact us if you received the wrong item.