Customer Service

East Coast Metal Distributors strives to deliver quality HVAC products you need, when you need them, and provide expert technical support. We want to be your HVAC Supplier of Choice. If you need assistance with any of our products or services, have a question about a past order, or need help with a new order, please do not hesitate to contact us. Also, we welcome your comments, whether positive or negative. Without you, we would not be us.

Hours of Operations


Open Monday through Friday. Some branches open at 7:00 AM local time, and all are open by 7:30 AM local time. Some close at 4:30 PM local time, and all are closed by 5:00 PM local time. For the operating hours, or for contact information for your branch, please visit our Branch Locator page and search for your Branch by address.

Customer Support Department

Open Monday through Friday, 7:30 AM ET to 4:30 PM ET.

You can reach a Customer Support personnel using online chat or by emailing us using the form below.

Contact Information

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Social Media

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Connect with us on the social channel of your choice. We regularly share valuable HVAC tips for both the DIY'er and professional.

Mailing Address

Our corporate mailing address is below.

East Coast Metal Distributors
1313 S Briggs Ave
Durham, NC 27703

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