Terms of Use

Users of the Services offered by ecmdi.com acknowledge and accept the following terms and conditions.

Owner of ecmdi.com and Related Services

East Coast Metal Distributors - 1313 S. Briggs Ave. Durham, NC, 27703 (USA), email us.

Information About ecmdi.com

ecmdi.com is an ecommerce platform ("Service") which sells heating, ventilation and air conditioning (HVAC) products. Users may find information and buy products online.


In order to use the Service or any part thereof, Users must register by providing, in a truthful and complete manner, all the required data in the relevant registration form and accept the privacy policy and these terms and conditions in full. Users are responsible for their login credentials.


Purchasing Process

Orders are subject to availability and to East Coast Metal Distributors' discretionary acceptance. ecmdi.com accepts credit cards and allows COD and open credit terms on prior agreement.

Users must select the products and perform the checkout, after having attentively verified the information in the order summary. The order is placed by the confirmation of the same, and is subject to payment of the price, taxes and shipping and further payment fees indicated in the checkout page.

East Coast Metal Distributors reserves the right to invalidate an order by informing the User within 20 days of purchase, using the email address associated with their purchase, about the unavailability of one or more of the purchased products. In this case, East Coast Metal Distributors will refund the price and the shipping costs incurred by the User.

Methods of Payment

ecmdi.com uses third-party tools for credit card payment processing.


Users are responsible for the payment of all applicable state and local taxes. Sales tax exempt Users should provide East Coast Metal Distributors with a valid sales tax exemption certificate prior to making any transaction.

Availability of Products

Prices, descriptions, or availability of the products displayed are subject to change without notice. The photos posted are indicative only and do not constitute a guarantee for the quality of the products.


The prices displayed on ecmdi.com are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added on the Checkout page.

Order Completion

The Order is completed in accord with the details specified on the Checkout page and within the Order Confirmation email, subject to availability of the product ordered.

East Coast Metal Distributors shall not be liable for damage suffered as a result of delays in delivery, which are not dependent on circumstances foreseen by the parties at the time of the order confirmation. Users can cancel any order at any time prior to shipment.


Upon delivery, the User must verify the contents specifying any variance from the delivery form. All damages must be reported to the carrier as well as to East Coast Metal Distributors. In case of failure to accept delivery by the deadline set by the carrier, the products will be returned to East Coast Metal Distributors, who will refund the purchase price but not the shipping cost. East Coast Metal Distributors cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company or for delays in delivery attributable to it.

Right of Return

In case of purchase of products or services via ecmdi.com the User has the right to return any product purchased without specifying the reason, within 30 calendar days. The return period expires after 30 calendar days from the day User takes delivery of the products. To exercise the right of return, the User must inform East Coast Metal Distributors of their decision to return.

Damaged goods, or goods used in any way other than what is strictly necessary to establish their nature, characteristics and functioning, will not be replaced or refunded.

The right of return does not apply to goods that were custom made to the consumer's specifications or clearly personalized.

Limitation of Warranty


The User assumes the obligation to check the goods purchased carefully upon their delivery. Unless objections are raised upon delivery and immediately notified in writing to the carrier and East Coast Metal Distributors the goods shall be deemed accepted without reservations.

All goods distributed by East Coast Metal Distributors are shipped to the Users with their manufacturer's warranty. The manufacturer, and not East Coast Metal Distributors, is responsible for any repairs and their costs.


If the User exercises their right of return in accordance with the provisions contained in these Terms, East Coast Metal Distributors will reimburse the sums paid by the User following the same process as the original payment. Reimbursement is free of charge, within 14 days of the date of receipt of the goods.

Deleting User Accounts and Account Termination

Registered Users can cancel their accounts and stop using the Service at any time, by directly contacting East Coast Metal Distributors.

East Coast Metal Distributors reserves the right to suspend or terminate the account of the User at any time and without notice.

The Service is Provided "as is"

The Service is provided by East Coast Metal Distributors "as is", with no express or implied warranty for accuracy or availability.

Service Interruption

East Coast Metal Distributors reserves the right to add and remove functionalities or features as well as suspend or even discontinue the Service, either temporarily or permanently. In case of final discontinuation, East Coast Metal Distributors will do the utmost to allow Users to withdraw their information hosted by East Coast Metal Distributors.

Service Reselling

Users are not allowed to reproduce, duplicate, copy, sell, or exploit any portion of ecmdi.com and of its Service without East Coast Metal Distributors' express permission.


The User agrees to indemnify and hold East Coast Metal Distributors, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the User's content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.

Permitted Use

Users may not:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on ecmdi.com or any portion of it;
  • circumvent any technology used by ecmdi.com or its licensors to protect website content;
  • copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided through ecmdi.com;
  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of ecmdi.com or its content;
  • use ecmdi.com in any other improper way that violates these Terms.

Privacy Policy

For information about the use of their personal data, Users must refer to the privacy policy of East Coast Metal Distributors.


All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning ecmdi.com are, and remain, the exclusive property of East Coast Metal Distributors or its Vendors and are protected by the laws in force on trademarks and by related international treaties.

Age Eligibility

Users declare to be adult according to their applicable legislation. Under no circumstance may persons under the age of 13 use ecmdi.com.

Limitations of Liability

The User expressly releases and exempts East Coast Metal Distributors from any liability, to the extent permitted by the applicable law, relating to possible damage or claims of any kind, including direct, indirect, punitive, incidental, special damages related to loss of profits, loss of revenues, loss of data or costs of substitution consequential or anyhow connected to the present agreement.

All product information, images, material safety data sheets (MSDS), specifications, data sheets and submittal sheets on ecmdi.com originate from the manufacturers of the products. East Coast Metal Distributors and/or its subsidiaries do not independently verify, and in accordance do not warrant and are not liable for, the accuracy of this information. Any additional questions related to the product should be directed to the manufacturer of the product.

Changes to These Terms

East Coast Metal Distributors reserves the right to modify these Terms at any time, informing Users by publishing a notice within the ecmdi.com website.

Users who continue to use ecmdi.com after the publication of the changes accept the new Terms in their entirety.

Assignment of Contract

East Coast Metal Distributors reserves the right to transfer, assign, or subcontract all or any rights or obligations under these Terms, as long as the User's rights under the Terms are not affected.

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of East Coast Metal Distributors.


All communications relating to ecmdi.com must be sent using the contacts stated in this document.


If any provision of these Terms is invalid or unenforceable, that clause will be removed, and the remaining provisions shall not be affected, and they will remain in force.

Governing Law and Jurisdiction

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where East Coast Metal Distributors has their registered offices. An exception of this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.