Using Our Website

East Coast Metal Distributors strives to provide the digital tools to help power your business and make you a more successful HVAC contractor.

See how one of our valued customers is using our website and HVAC Pro+™mobile app in his day to day.

Have questions about how some of our website features work? Check out our step-by-step tutorials and videos in the links below: 

Create an Online Account (Web)

Follow our self-service online account linking process to create an online account and gain access to ordering, inventory, invoices, and more. 

Create an Online Account (HVAC Pro+™ Mobile App)

Follow our self-service online account linking process through our HVAC Pro+™ mobile app to gain access to ordering, inventory, invoices, and more.

Downloading Your Pricebooks

When logged in to our website with your online account, you can view your unique pricing and download pricebooks. Learn how to download your unique pricebooks.

Order History

View all your invoiced orders in the Order History section of your Customer Portal regardless of how the order was placed (i.e., website, in our branch, over the phone).

Finding Products

Easily find HVAC products on our website and narrow down your search through categories, brand search, and filters. 

Finding AHRI Matchups

Learn how to easily find and purchase AHRI Matched Systems. 

Roles and Permissions

Add users and manage their roles and permissions all from your customer portal. 

Finding Product Documentation

Learn how to easily find important product documentation and specifications on our website. Find spec sheets, warranty info, installation instructions, parts list and more. 

Creating Order Templates

Learn how to build order templates for quick and easy ordering. Order templates allow you to save list of products that you tend to reorder. 

Warranty Lookup

Verify the unit is under warranty, view supporting documents, and find parts and supersedes.

Open Order Status

Open Order Status allows you to view your current order status from order through fulfillment.

Parts List

Find parts for replacements and repairs easily in our new parts lookup tool. 

Want to create an online account or not sure if you already have one?

Contact your local branch or salesperson and we can get you set up so that you can start using our many online tools provided for free to all East Coast Metal Distributor's customers.